Is Frontier Having Service Problems In North Texas

Borderland Customer Reviews Summary

Equally of February 2021, BroadBandNow's editorial team has surveyed 39 Borderland Communications customers and asked them to rate Borderland on 6 different criteria - Reliability, Speed, Equipment, Support, Interaction, and Value.

Overall Borderland customers rated them a 3.5 out of 5, which is ranked 7th of the 10 cyberspace provider customers nosotros surveyed in our written report.

Check Availability
by address:

Check Availability by Accost

Please enter a valid address.

Ways to social club Frontier Communications:

Are y'all a current or former Frontier Communications client in a Frontier Communications service area like ? Share your experience to help other users.

*Delight annotation we merely publish reviews that are: helpful, relevant, and specific. When writing your review, please support your rating with specific, detailed reasoning. If you are experiencing issues with your router, call Frontier Communications customer service directly for assistance

Installer was very knowledgeable most how networks piece of work and rapidly patched in my line where I needed information technology. 6 months in and I saw an advertizing for 500/500 for the same price I had been paying for 200/200. A quick chat with sales and I upgraded for free. Highly recommend Frontier FiberOptic service.

My internet all of a sudden shut down on me last night and I was very upset, trying to do anything to fix the problem. Just nothing worked at all, then I decided to call and luckily I had an easy and manageable talk with support. He guided me through everything easily and the procedure was very quick. Thank you so much for your service.

Nosotros were in the area striking by tornados in Dayton on Memorial Day. We had no power for 6 days, no h2o for 3 days, merely every single day nosotros had our landline service! Give thanks goodness because information technology enabled us to continue to work from home. Cheers Frontier.

I was looking for an culling to my previous provider and the only other selection was Frontier. I was apprehensive because of Frontier's bad reputation, but I decided to give it shot. Reliable service. My other provider'south asymmetrical bandwidth is absurd. While it's great for streaming, getting any remote piece of work done, using a VPN, or even just browsing the web tin exist a existent pain. 12 Mbps is just not enough for a medium household. 1000Gbps may seem like a lot, only its surprisingly easy to exceed when you have multiple streaming devices at home. Others charge yous $10/mo for their modem/router, Borderland doesn't. You don't even need it; with Frontier, you lot go Ethernet directly to your own router, no modem required.

My wifi service worked ok until the atmospheric condition got warmer. Now programs can't connect sometimes, WIFI on computer disconnects, but not the TV. The biggest problem is that programs non playing through, stopping, loading, and skipping. I tin watch a five:00 p.thou. evidence and loading starts so a testify from an earlier time starts playing! This has gone on also long.

Tech from Frontier Wireless did an splendid job with installation and explanation. Very happy with the service and speed so far :)

I recently got the Frontier 500 Mbps Fiber Optic internet, And I got to say the speed is great, customer service is great, value is great, and overall the price is great, I would recommend Frontier as an cyberspace provider.

Was having some issues and the tech was able to help me out and explain to me perfectly how to become about fixing problems with my router. Very kind and helpful. Appreciate the service

I've had Borderland since early 2020 and only had issues in the showtime where service would driblet (found out I was a firmware outcome with the modem). I've had great customer service and have non had ANY issues or noticeable outages in at to the lowest degree a year. And the value compared to the speed I go is astounding (please don't change this Frontier!).

Corking customer service!! My service technician, went above and beyond to brand certain everything with our power box was working correctly after it broke due to a power outage. He even checked out our router, fifty-fifty though I didn't phone call about it because I mentioned we lose connection a few times a month. My router was a slice of original and sometime equipment and so he gave us a new 1 which should help with the disconnection we experience and WOW, our internet speed is much faster now. After hearing anybody'due south nightmare with Frontier's terrible customer service and them not showing up, I was expecting the worst, but they have stepped upwardly their game and I was very happy and can't say enough positive things about the service I received. Cheers!!!

During the wintertime storm in Texas that acquired the entire land to lose power, I too establish that the constant cycling of power caused the ONT (cobweb optics converter) for my house to break. At least this is what the technician said. Anyway, I did the troubleshooting over the phone and they identified the problem. But then a ticket had to be opened and I was in the queue with lots of others. Unfortunately, my original ticket was closed by their organisation considering information technology was associated with the widespread outage. I called when my ticket was closed and they opened a new one a week later. Although somewhat frustrated because I work from home I have to say the Frontier tried to get a technician out to ready my problem almost every solar day but I was then abroad from the house. I merely want to say that they didn't forget me and really tried to solve my trouble. They called me daily but I was away for a wedding. Groovy task Frontier. Your internet service is peachy as well and it's why I've been a customer for a very long time.

Had a service technician yesterday ii/25/21. He called to let u.s.a. know he was on his way. Showed up at our front door wearing his required company mask. Nosotros spoke a couple of minutes almost the service I was requiring. he took some fourth dimension to access the situation, and went right to piece of work. He gear up up the internet organization on the outside of our home, ran the required cables from the outside service box, and into a less noticeable outlet at the rear of our home. He checked the signal strength throughout the entire home to make sure we had adequate coverage for the 500 over 500 that we had ordered through the customer service representative prior. He took the time to listen, and respond all of my questions. He fifty-fifty took the time to prepare up my tv., and even showed me the step-by-step style to set up my other boob tube also. PS. Did I mention that Joe was then responsible? He took the time to clean up any debris leftover from the install. And then BIG shout-out goes to the service technician! Thank you, Frontier.

Solved my trouble, skillful job

Great and friendly customer service

Had a great experience with installation and rock solid service. Wouldn't hesitate to recommend them in my area if you have access to their 500/500 plan.

Working not bad. Very fast service and my download speeds increased from 47Mbps to 467Mbps! Nice people, also.

I would like to write my very positive remarks nigh our local service technician (Brian Lloyd) who services our Sherrard, Illinois area (61281). His service over the years has been exceptional, non only with putting our internet service back on rails but also almost his conduct on the phone. Very courteous and professional with likewise a sense of humor (good mix). We promise that his managing director(s) and colleagues run across this review as a testament to his operation. Thanks Brian! Christopher B.

Our cyberspace quit working, so I went down to our local Frontier office (I refuse to call the 800 number, as well long wait time and yous're not actually dealing with someone that has any technical knowledge) and talked with the nice immature lady behind the counter. I told her that it is important that I have net as it is used for daily medical purposes. She said that she could have a technician at my business firm the side by side day between 1300-1700. Next day technician chosen me ii hours early and he would be in that location in 10 minutes. Technician arrived and he assessed the state of affairs. He contacted the technician in the cardinal office and in less than 5 minutes the trouble was fixed. Very happy with the speed that Frontier sent out a repair tech and the noesis of that repair tech.

We have been trying to add Cyberspace to our account since March. We have seen v field technicians, all of whom said they could not discover the telephone box and then told us they would have a signals specialist sent out and provide a quote for a new dropped line. The last tech who assisted us was a problem solver and did not give up until he found the phone box at the house when all the others gave upwards. He was polite, informative, and efficient and got our Net upwardly and running. He should exist your standard for all technicians. He saved the company from losing our service.

I use Frontier for my internet and although they take a phone menu, the customer service reps are polite and helpful. It takes a trivial patience to come up out merely they do come out chop-chop and their repair reps are bang-up. They fix it right away and are very helpful and courteous. I would give them 4 out of 5 stars. I would give them v if they got rid of their phone carte du jour. I am very satisfied with their service.

The price is great. The speed is awesome. Customer service is always open up but, I hope yous don't demand a technician. Information technology takes around a calendar week for someone to come out. That'south the only weakness of this visitor. I'k currently dwelling considering of surgery. The service went out on Friday and they can't come up until Thursday. I just wish they'd answer sooner.

Frontier service is decent and at times you lot become faster than advertised speeds. Their customer service is poor and inconsistent.

We had FiberOptic Internet installed past Frontier yesterday afternoon and 20 minutes after it was installed, it went downwardly and nobody has come back to fix it. Manifestly the closest appointment available is on the 24th, today is the 21st. Now we are without internet or television because our tv goes through the internet. Admittedly unacceptable!

Just spent half an hour explaining to 3 different people nearly the credit I was supposed to receive after cancelling my account. No one can help with anything. Bill was supposed to exist taken care of later 3 weeks of no internet service. Two days after they fixed it was down again. They couldn't come out for close to a month and they desire to charge me for it. Not worth the hassle.

I usually Hate to call customer service as they are frequently not helpful and sometimes even insulting. All the same, today when I had to call, Anthony was EXTREMELY helpful and polite. I really appreciated the speed and courtesy in which he handled my problem and got me back online and back in business in record fourth dimension. Give thanks You!

My internet went out for a week, no tickets were resolved. All i was told was in that location was an outage every single mean solar day, and the solar day they set up the outage they say they don't know why I still have no internet. Get-go time I ever had borderland moving into a new house and information technology was the almost frustrating service I have ever had, I recommend looking elsewhere for your internet provider.

Not merely has customer service been unreliable in its support, we've experienced multiple outages with null help, promises of credits to our account that never occurred on multiple occasions, and a broken arrangement where one manus doesn't seem to be talking to the other. Every time nosotros telephone call Borderland, information technology seems nosotros accept to start over over again with regard to the explaining the same issue. We've been a customer for x years at present and we are washed with the poor customer service and on reliable support. This is the visitor that needs to very much reconsider how they're doing business organization in supporting their customers.

During the past ii weeks, my 5-15 Mbps service fails to provide more one.iii Mbps, and Layer 3 link stability has been extremely irregular. I frequently need to abandon the service and switch all my equipment over to 1 of two 4G LTE WiFi hotspots on my iPhones. It'south obscene that I'1000 paying almost $100 a month for service that is little better than two coconuts shells and a piece of piano wire. Ane way or another, this won't continue too much longer.

Internet is not working properly for past couple of months. Afterward doing diverse complaints and tech came and said everything looks skilful at my domicile. There should exist something at the frontier side and they should resolve it which never happened. Every time when I call, they say they will try to resolve it within 48-72 hours. Unfortunately I am stuck with a 2 year contract with the company.

Frontier does not have reliable internet. We did not have are internet a week and it was of a whole day. Times before it was off 1 week to two weeks and It seems to be a normal affair and information technology's not fifty-fifty cool. I don't recommend this provider. We don't pay for are internet to be off.

I rely on the wifi to receive text and calling on my jail cell phones at my firm. After 8 months of usage without a problem, in July the feature stopped working overnight on two cell phones at my house. The wifi text works in other places we frequent that do not accept prison cell service. I accept spent hours with ATT and calling India on behalf of Frontier. Nosotros tried speed tests, opening ports, a new modem. I am so frustrated. The 5th telephone call to India was 75 minutes and connection was lost. No phone call was returned despite giving the person my country line number. On the 6th call to India, the man would not schedule a technician to visit my business firm. I utilize this feature equally a first responder for my community and I am across frustrated.

I highly recommend Frontier. I was skeptical virtually getting DSL, but I ability my smart Boob tube, laptop, printer and 2 cell phones using their six Mbps plan and out the door it is virtually $40 a month, saving me almost $400 per year. This solitary paid for my new 65" TV, thanks Frontier!

Have had trouble off and on and finally this very nice and confident tech figured it out. Good job.

I have been suffering with Xfinity'southward inflated prices. I had the nail service and speed was pretty good. It was with a little dread that I decided to effort Frontier. (copper wire in my surface area.) Customer service was not bad. The installer was a tremendous help. I only stream so so speed and continuity are paramount. So far I am a satisfied customer and am thrilled I am saving $63.00 a month.

Kickoff, let me lay the groundwork. I work for Healeon Medical, and we are located in Newbury Park, California (Zip 91320), and recently moved part locations, from a smaller to a larger part space. The new location was recently renovated, and so we had to put in and activate phone lines and the internet, which we did. The beginning tech came in to activate the 4 telephone lines (and internet) and left. Mind you, at this point, we were yet housed at the old function. Now to exist off-white, we upgraded during the transfer of services to the new part: Upgrading net from FiberOptic 75/75 Static IP to our FiberOptic 700/700 Static IP bundled with our Borderland Secure Pro Packet with 4 unlimited phone lines (our four current #'due south) which would exist our 1 Voice Nationwide lines that have unlimited local & long distance calling in United States and also includes features included like, Call Forwarding, Call Forward - No Reply, Call Forward - Busy, Hunting, Caller ID, Call Waiting, Three-Way Calling & Voicemail etc. under a 3 twelvemonth term. Upon discovering that our lines did not have a dial tone, when nosotros moved in one afternoon, we chosen Frontier Tech Support and they forwarded all calls to a cell phone in the role, and also sent a tech in the very adjacent morning. The tech, Steve Ashton was great, he quickly identified what the issues were, resolved them, and then walked usa through the installation of our phones, later asking which specific lines were to be available at which role station. He did this quickly, and efficiently, because, and I quote, "I would feel terrible to leave you folks without working phone lines." Later on he was finished, he fabricated sure the lines worked at each station, in the configurations we specified, and Then, fabricated his goodbyes. All in all, we were totally impressed by the service that Mr. Ashton provided to united states. Wherever he is, I hope he and his bosses read this, and commend him on his exemplary service to a Borderland account. Well done, Mr. Ashton! Well done, Borderland!!

I am and then happy with my service! Fast speed, and lots to sentinel. I signed up with a sales representative at the port richey Walmart and he has been very helpful! Information technology feels like I take someone in my corner! Phone call him your experience volition definitely change!!!

We simply got Frontier a week agone and everything works great, overnice and make clean picture. Everything works well so far.

I chose Frontier considering of their FiberOptic cyberspace and TV bundle. Granted, it'south fast, fastest cyberspace I've ever had at abode. Only that'southward where the positive news ends. Their TV interface (carte, scrolling, going to different sub menu'due south) is painfully slow. And so, after just one week of installing their equipment - their power supply box mounted on the outside of my house fails. I call their tech support and the earliest repair availability is in 10 days. Ten days without internet or TV. Finally fixed but just now, they had my billing info incorrect. Information technology was continued to the previous resident of my flat. And so without beingness able to login to pay my bill, my service is disconnected. I call customer service and pay information technology over the telephone. Simply at present, go this, it takes five days to restore connection and there is a $x restore charge. I really like FiberOptic, but their customer support is style lacking. I'g definitely looking at other options.

DSL is less than 33% of the speed I should exist getting. The DSL randomly goes out and reconnects. Contacting customer service does no expert. They say they are aware of congestion, but do not have anything scheduled every bit to fixing trouble. Paying $xxx for less than 1Mbps of speed (0n a practiced twenty-four hours). The merely skilful affair I tin say is it is better than dial-up, and that'south all!

I had to telephone call Borderland iii times to resolve a problem with my auto pay. I had to modify my method of payment due to fraud on my present payment method. The get-go representative told me it would exist fine, it wasn't. My nib was not being paid on the new card. I chosen again and spoke with someone who was non helpful at all. She told me to go online to prepare the situation. So I called once more got Reginald aka Reggie. Not just did he have my payment over the phone and explain why it all happened, he too improved the speed of my Cyberspace. This man is a valuable employee and I promise he is given the opportunity by Frontier to show this talent

I've had good and bad experiences with nearly internet and cable providers. I switch to Frontier in frustration. Nosotros had a few glitches in the kickoff, simply their customer service is far superior to any client service I've e'er experienced. The service is keen. My bill is the aforementioned every single month which with others it varied $thirty a month every month for years. I beloved Frontier, I've heard they're having trouble in business and this actually frightens me continue up the skilful piece of work Frontier.

half-dozen different speed plans, I stream on twitch and play games on pc and Xbox. No speed problems hither, consistent 115mb download. Upload could utilize a little more as it sits at 12-13Mbps. I pay $80/month. no issues at all. Cheers, Borderland!

Overall Borderland DSL is great for the average user and will exist plenty only for a Poweruser similar myself, it will not exist enough. When you have three+ people in your house watching YouTube it really starts to slow downwardly. The upload speed is trash. I accept a youtube channel and it takes half dozen+ hours to upload a 1GB file.

Decently Fast video loading, alright on upload times, currently hosting xv devices. Little touch on and become if you live in the boonies, but customer service volition help anytime

Client service has been reliable and easy to work with.

Thankful for whatever DSL access only it's average. My location doesn't help. Actually wanted to be able to hard-wire my laptop but the ane unit modem/router doesn't permit me practise that and I'one thousand not happy virtually that at all!

Nosotros're happy with the service just would similar to get FiberOptic.

I like Frontier and they are fast if you live well-nigh the central location, if not, do non get them.

I have been happy with my internet services through Frontier Communications. I oft download from both Hulu and Netflix, for the most part, I do not take an issue with buffering/downloading etc. Client service was both patient and helpful.

There were some small problems just it is a much better deal then Hughes Cyberspace. Generally reliable internet with only a few issues. Though in that location was some issues with tech support. A long wait to go problems stock-still. 3 weeks with out internet.

Source: https://broadbandnow.com/Frontier-Communications-reviews

Posted by: lomeliyousintor.blogspot.com

Share this post